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Q What are the payment terms?
A For bulk orders we offer varieties of payment methods, L/C(Letter of Credit) or Advance Payment for first time partnerships. CAD(Cash Against Document) trusted business partners or WU(Western Union) or Third Party Foreign Exchange Organizations.
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Q What services can you offer with the product?
A Our team of specialists provides comprehensive follow-ups from start to finish, based on the terms and duration of the contract and payment status. We offer regular photo and video updates to showcase progress, as well as live chat support to ensure clear communication between both parties. Our service continues through the shipping and delivery process, and we follow up until the goods successfully pass the quality check phase.
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Q What is the warranty time with the product?
A Our electric cables come with a standard warranty of between 5-20 years depends on the model and working environment, which covers any manufacturing defects under normal operating conditions. For specialized or large-volume orders, we can also offer extended warranty options depending on the cable type and application. We stand by the quality of our products and are committed to supporting our clients throughout the product’s life-cycle.
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Q Is it possible to make changes to a confirmed order?
A If you need to modify an existing order, please contact our support team as soon as possible. Changes may be accommodated depending on the production status and the cable type. We’ll do our best to meet your request and will confirm any adjustments, including potential cost or delivery timeline changes.
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Q How can I find delivery time information and what are the next steps?
A Delivery time details can be found in your order confirmation or by contacting our support team. Please note that delivery times may vary depending on the destination country and the quantity of the order. If you need assistance or further clarification, feel free to reach out—we’re here to help guide you through the next steps.
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Q Do you provide quality assurance or certifications for your products?
A Yes. Our products comply with international standards and come with relevant certifications such as ISO, CE, or others depending on the market requirements.
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Q What should I do if I receive a damaged or incorrect order?
A Contact us immediately with photos and order details. We will investigate the issue and provide a resolution, including replacement or compensation as per our policy.
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Q Do you offer OEM or customized cable solutions?
A Yes, we provide OEM services and custom cable solutions tailored to your specifications and project needs.
